Support.

Something broken, an idea for what a product should do next, or a question about your data. It all comes here, and it reaches one person rather than a queue.

There is no account and no ticket number. If you leave an email we reply by hand, usually within a couple of days.

Other ways to reach us

Write to us here or privacy@considus.com for data protection specifically. Post reaches us at Considus, Unit 168318, PO Box 7169, Poole, Dorset, BH15 9EL, United Kingdom.

For Catchlight in particular, catchlight.app has its own support route and its own privacy documentation.

What happens to what you send

It goes into our own database, hosted by Cloudflare. Nothing is emailed and no third-party sending service is involved. We read it to answer you, and for nothing else. See the privacy policy.

If it's about your personal data

A complaint about how we've handled your personal data is different from a general enquiry, and the law treats it differently, so we do too. Choose "Data protection" on the form and leave an email, we reply by email for these. We'll acknowledge it within 30 days and give you a full answer within a calendar month, and if we ever need longer, we'll tell you why rather than going quiet.

If our answer doesn't put it right, you can take it to the Information Commissioner's Office at ico.org.uk. That route is always open, it doesn't depend on asking us first, though we'd obviously rather hear about it.